Being able to get in touch with your web hosting company any time you have any questions or encounter any troubles is important and how fast they will reply and take action can be essential, especially if your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are an easy way to recognize actual providers from resellers. The second in most cases answer only to e-mail messages or support tickets and you'll have to wait for a day or longer so as to receive an answer. In case your issue calls for several responses, you could end up losing several days to get a problem solved. When you use the services of a legitimate and reputable website hosting company, you should be in a position to connect with the support team at any time and get a prompt reply whatever the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Web Hosting

Our web hosting plans include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our web hosting services before you make a purchase or you are an existing client and you have a question or a problem, you'll be able to contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical issues or any matters which require longer time to research and handle. Unlike various other web hosting suppliers, our trouble tickets come with a warranted maximum response time of only 1 hour, thus no matter what your trouble is, it'll be resolved timely and you will not waste days so as to get something fixed.