A live chat is a real-time way of communication between a hosting company's support crew and its clients. It's an efficient way to receive some info about the hosting services or get some problem resolved since you are talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller possibility of mistakes any time you exchange info like usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue involved. What's more, you are able to become a part of a live chat room from any computer that's connected to the Internet, avoiding the telephone rates that you will have to pay if you are calling to a different country.

Live Chat Support in Web Hosting

As part of the support services that we offer for our web hosting plans, you can find live chat support which is available twenty-four seven, even on holidays. You're able to get in touch with us no matter if you already have an account or not, as we will assist you with all kinds of things, ranging from giving you basic info on our services if you are not a client yet and you're considering to purchase one of our plans, to assisting you with creating an email account in an email client. Part of the issues are more complicated and time-consuming, which means that you'll need to take advantage of the ticketing system which is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a lot of things.