In case you have a website, a problem can always appear and it does not necessarily have to be related to the hosting service. For example, something could go wrong when you update an application or some critical data might be edited or deleted mistakenly. Regardless of what the nature of the problem is, you will need to touch base with the respective help desk support staff and ask them to recover a backup or to assist you in resolving the problem that you are struggling with. How fast they’ll do this will determine the time that your websites will be unreachable. For specific sites like community web portals or web stores, an oft-repeated downtime period too often equals lost visitors and money. With that said, it is quite important for you to use the services of a company that provides not only a good customer care service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

If you are using one of our web hosting plans and you’ve got a query or face some complication, you can contact us 24-7 by opening a customer support ticket or by writing an email and we’ll make certain that you obtain an answer in less than one hour. In case the issue can be sorted out, we will do it before we reply to you, whereas if there’s something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what possible solutions to try out, and so on. Usually, you will obtain an answer within half an hour max, so waiting around for hours and hours or even for more than a day to get help is something inconceivable. Our sixty-minute response guarantee applies to any inquiry that you may have – billing, technical or general.